Resolutions Form

Welcome to IKEA Finland’s resolution form. Our response time is currently about 3-5 weekdays. We ask that you use only one contact channel.

There may be delays in order picking. Check the current status of your order here.

What do you want to contact us about?

What do you want to contact us about?

What is your inquiry about? *This question is required.

Select the option that best describes your situation *This question is required.

We offer a 365-day exchange and return policy for unused products because we want you to always be satisfied with your purchases. You can return the product in its original packaging, opened or assembled.
You will receive the refund according to your payment method upon receipt. If you used your IKEA Family membership card at the time of purchase, purchase information is stored in your member profile and you do not need a receipt.

Return to IKEA store
You can always return the product by taking it to the nearest IKEA store

Return by mail or courier pickup
You can return the product to a Post office or machine, provided it fits the size of the package. The maximum allowed package dimensions are:

To Post office max 25 kg (does not apply to opened mattresses)
To Post machine 59x60x36 cm, max 25 kg

If your return fits these dimensions, proceed to register the postal return.

Return by courier pickup
If your return does not fit the dimensions mentioned above, provide the details of your return below and we will contact you to arrange the courier pickup.

Contact Information

Contact Information

First Name *This question is required.

Last Name *This question is required.

Email *This question is required. This question requires a valid email address.

Email repeated *This question is required. This question requires a valid email address.

Phone *This question is required.

Street Address *This question is required.

Postal Code *This question is required.

Post Office *This question is required.

Preferred contact method *This question is required.

Phone
Email

1: I want to complain about a defective product -

Complaint details

2-1&2&3: I want to complain for another reason - Missing product, Wrong product, Incorrect charge -

Complaint details - Delivery

Order Number/Receipt Details

Article Number

I do not have article information available

I do not have article information available

How do you hope the situation will be resolved regarding the missing product?

Open description/Other considerations *This question is required.

2-4: Other complaint

Complaint details

2-4: I want to complain for another reason - Other complaint - Complaint details *This question is required.

3: I want to return a product

Product Returns

Order Number

Article Number

Open description *This question is required.

4: Order inquiry or modification

Order inquiry or modification

Select the option that best describes your issue *This question is required.

Through the Manage Your Order Details section found on the Track and Manage Orders page, you can view and manage your order using your order number. Please note that if your order picking has started, cancellation may no longer be possible through our website: in that case, contact our customer service.

Also remember that unused products purchased from us have a 365-day exchange and return policy.

We process our package deliveries in the order they are dispatched. After picking, the order often progresses very quickly to its final destination, especially in densely populated areas. It is not uncommon for an order that is still in the "Processing" status in the morning to be ready for pickup by the customer in the evening!

For package deliveries, you received an estimate of its preliminary delivery date with your order. This is based on our ability to pick and pack your order and our transport partner's typical delivery time to your area.

If your order is delivered as a package to a Post pickup point or locker, you will receive a notification from Post when your order is ready for pickup.

If your order is delivered as a Home Package to your door, Post will contact you separately to arrange a more precise delivery time.

In both cases, once your shipment has been handed over to the transport partner, you will receive a tracking code - which allows you to see the most accurate available information about your package's location.