Skip survey header

Cesspit Survey 2026

Cesspit Survey 2026

You asked – we delivered. The results of the 2024 Cesspit Survey showed one of the biggest areas of frustration you had was the lack of readily available information about your cesspit. That feedback directly lead to the launch of MyCesspit Portal placing information about your collections directly in your hands, exactly where it belongs, and emailing you every time a collection is made.

That’s why it is so important you take the time to fill in this survey. It will help us decide where to focus efforts based on what improvements matter most to you. Thank you.
1. I am satisfied with the cesspit emptying service.
2. It is easy to contact customer services when I have an issue.
3. I am satisfied with the customer service I receive from drivers.
4. I am satisfied with the customer service I receive when I contact Guernsey Water about my cesspit by phone or email
5. Any issues are resolved in a timely manner.
6. It is easy to understand my cesspit emptying bill.
7. I am confident in the accuracy of my cesspit emptying bill.
8. I am happy with my cesspit emptying schedule.
9. I feel that the cesspit emptying service offers good value for money.
10. Guernsey Water has a new MyCesspit Portal where you can sign up and view your scheduled collections online and receive email notifications about your collections and service. 

Are you currently signed up to the MyCesspit Portal? *This question is required.
0%