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Your Voice, Your Community: Locality Hub Stakeholder Survey 2025

Calling All Community Groups, Charities, VCS Organisations and other stakeholders in Waltham Forest!

We want to hear from you! This survey is for voluntary and community sector (VCS) organisations and other stakeholders that work with and deliver services for people in Waltham Forest.

We’re gathering insights on Integrated Community Health Spaces (Locality Hubs) to ensure they are designed to best support your work and the wider community. Your feedback is essential in shaping this project and making these spaces as effective and accessible as possible.

We’d love to know:

✅ What support does your organisation need to successfully deliver services from these hubs?

✅ What factors influence your decision to participate in this initiative?

Your input will help us create spaces that truly meet the needs of our community. Thank you for sharing your valuable insights!

Name of your voluntary/Community/Social Enterprise group:

*This question is required.

2. Type of services or support your group provides *This question is required.

Healthcare or health promotion
Social services or care
Advocacy or advice
Other - please specify Please enter an 'other' value for this selection.

3. Please describe briefly the nature of the help you provide and/or main activities that you offer.
(E.g: legal advice on workers' rights; painting workshops for young people living with personality disorders; GP surgery for refugees, etc.) *This question is required.

4. Where are your services provided?
Please check all that applies

In a physical main location (for example, in an office or community centre)
In different physical locations in the borough (for example: in schools, in care homes, at community events)
Online/ remotely
Other - please specify Please enter an 'other' value for this selection.
We do not work directly with the public

5. Who are the main beneficiaries/ targets of your activities?
Please check all that applies

People living with a specific long-term condition (please specify) Please enter an 'other' value for this selection.
People with mental health needs
People with substance abuse issues
People with disabilities (please specify nature of disabilities- e.g sensory, learning etc.) Please enter an 'other' value for this selection.
LGBTQ+
Workers

People on low incomes
People experiencing homelessness or in precarious housing
Migrants and/or refugees
Specific ethnic groups (please specify) Please enter an 'other' value for this selection.
Faith groups (please specify) Please enter an 'other' value for this selection.
Someone else (please specify) Please enter an 'other' value for this selection.

6. Does the work of your organisation involve signposting people to services relevant to their needs, referring them to services, social prescribing or helping people find organisations (other than your own) who can meet their needs?

Which of the following describes your experience with signposting, referrals and/or social prescribing?

Which type of support do you most often signpost or refer your own service users to?
(E.g NHS/ healthcare, benefits advice, food banks, ESOL classes etc.)

And which type of support do you find it the most challenging to provide signposting or referrals for?
(E.g NHS/ healthcare, benefits advice, food banks, ESOL classes etc.)

7. What barriers, if any, do you think local people may face in accessing your services?
Please check all that applies

Costs
Public transport links/ parking
Limited staff capacity/ long waiting lists
Disability access issues
Building/premises restrictions
Language barrier
Digital exclusion
Lack of awareness about what you offer
Something else Please enter an 'other' value for this selection.

8. In your area, what barriers, if any, do you think local people are facing in accessing NHS and/or social care services?
Please check all that applies

9. Based on your experience of engaging with local people, how can we avoid common challenges such as barriers to appointments, long waiting times, and digital access issues?

The next questions are about a Locality Hub/Integrated Health Space in Waltham Forest.

We are eager to hear your thoughts on the Integrated Community Health Spaces, also known as Locality Hubs. Your insights are incredibly important to us, as they will help shape this project and ensure it serves our community effectively.

We would love to know what support your organisation or group might need to successfully deliver services from these spaces. Additionally, understanding what influences your decision to participate in this initiative would be greatly appreciated.

Thank you for taking the time to share your valuable feedback. Together, we can create spaces that truly meet the needs of our community.

10. Which services, groups, or support would your organisation be interested in delivering from a Locality Hub/Integrated Health Space?

Please check all that applies

Providing advice and/or advocacy
Providing healthcare services
Providing activities that promote healthy living
Providing access to housing
Providing education and learning
Peer support groups
Mental health support, therapy or counselling
Services for men and/or boys

Services for women and/or girls
Services for LGBTQIA+ people
Cultural activities (e.g creative activities, art, crafts etc.)
Faith-based or religious activities
Community safety initiatives
Support with poverty or cost of living (e.g food bank, soup kitchen, fuel vouchers)
Something else- please specify Please enter an 'other' value for this selection.

You said you would be providing advice and/or advocacy. Which topics would you be providing advice or advocacy on?

You said you would be providing activities that promote healthy living. Which type of activities would you be providing?

Exercise classes for everyone
Specialist exercise classes (tailored to individuals with specific health conditions)
Nutrition/healthy eating groups
Activities for mental well-being (e.g meditation, relaxation, stress management)
Something else Please enter an 'other' value for this selection.

11. What types of facilities or spaces do you need to deliver your services effectively?
Please select all that applies

Meeting rooms
Office/Admin/Desk space
1:1 consultation rooms
Outdoor spaces
Something else- please specify Please enter an 'other' value for this selection.

12. What would encourage you to host a regular group, event, or service at the Locality Hub/Integrated Health Space?

Availability of accessible space
Low costs
Flexible office/desk space
Easily accessible location
Other - please specify Please enter an 'other' value for this selection.

13. What organisations other than your own would you like to see included in a Locality Hub?

14. Do you think a local hub in Waltham Forest can play a positive role in addressing health inequalities and supporting integrated ways of working in the following ways?

15. How can the Locality Hub/Integrated Health Space be improved to better support your work, enhance collaboration, and facilitate shared learning and mutual support between organisations?
Please share any suggestions, queries, comments, or concerns.

16. Would you be interested in continuing this conversation and engaging with us in the future?

I am happy to take part in further engagement about Locality Hubs
I am happy to take part in further engagement about the needs and concerns of communities we are serving or representing
I am happy to take part in further engagement about other topics relevant to my organisation
None of the above

If you would like to continue engaging, please leave us your contact details below and we'll be in touch. These will be separated from your answers, so everything you tell us will still be anonymous and strictly confidential.

Name
Email address
Phone number

Space Cell	Definitely	To some extent	Not at all	Not sure
Improving local people's access to NHS/ health services for all residents	Improving local people's access to NHS/ health services for all residents: Definitely	Improving local people's access to NHS/ health services for all residents: To some extent	Improving local people's access to NHS/ health services for all residents: Not at all	Improving local people's access to NHS/ health services for all residents: Not sure
Improving access to NHS/ health services for disadvantaged and/or vulnerable residents	Improving access to NHS/ health services for disadvantaged and/or vulnerable residents: Definitely	Improving access to NHS/ health services for disadvantaged and/or vulnerable residents: To some extent	Improving access to NHS/ health services for disadvantaged and/or vulnerable residents: Not at all	Improving access to NHS/ health services for disadvantaged and/or vulnerable residents: Not sure
Improving local people's access to social care services for all residents	Improving local people's access to social care services for all residents: Definitely	Improving local people's access to social care services for all residents: To some extent	Improving local people's access to social care services for all residents: Not at all	Improving local people's access to social care services for all residents: Not sure
Improving access to social care services for disadvantaged and/or vulnerable residents	Improving access to social care services for disadvantaged and/or vulnerable residents: Definitely	Improving access to social care services for disadvantaged and/or vulnerable residents: To some extent	Improving access to social care services for disadvantaged and/or vulnerable residents: Not at all	Improving access to social care services for disadvantaged and/or vulnerable residents: Not sure
Improving local people's access to services provided by local charities and community groups for all residents	Improving local people's access to services provided by local charities and community groups for all residents: Definitely	Improving local people's access to services provided by local charities and community groups for all residents: To some extent	Improving local people's access to services provided by local charities and community groups for all residents: Not at all	Improving local people's access to services provided by local charities and community groups for all residents: Not sure
Improving access to services provided by local charities and community groups for disadvantaged and/or vulnerable residents	Improving access to services provided by local charities and community groups for disadvantaged and/or vulnerable residents: Definitely	Improving access to services provided by local charities and community groups for disadvantaged and/or vulnerable residents: To some extent	Improving access to services provided by local charities and community groups for disadvantaged and/or vulnerable residents: Not at all	Improving access to services provided by local charities and community groups for disadvantaged and/or vulnerable residents: Not sure
Reducing waiting times for NHS services	Reducing waiting times for NHS services: Definitely	Reducing waiting times for NHS services: To some extent	Reducing waiting times for NHS services: Not at all	Reducing waiting times for NHS services: Not sure
Reducing waiting times for social services	Reducing waiting times for social services: Definitely	Reducing waiting times for social services: To some extent	Reducing waiting times for social services: Not at all	Reducing waiting times for social services: Not sure
Streamlining or simplifying referrals between services	Streamlining or simplifying referrals between services: Definitely	Streamlining or simplifying referrals between services: To some extent	Streamlining or simplifying referrals between services: Not at all	Streamlining or simplifying referrals between services: Not sure
Strengthening collaboration between the NHS, local authorities and the voluntary sector	Strengthening collaboration between the NHS, local authorities and the voluntary sector: Definitely	Strengthening collaboration between the NHS, local authorities and the voluntary sector: To some extent	Strengthening collaboration between the NHS, local authorities and the voluntary sector: Not at all	Strengthening collaboration between the NHS, local authorities and the voluntary sector: Not sure
Strengthening collaboration within the voluntary sector	Strengthening collaboration within the voluntary sector: Definitely	Strengthening collaboration within the voluntary sector: To some extent	Strengthening collaboration within the voluntary sector: Not at all	Strengthening collaboration within the voluntary sector: Not sure
Reducing health inequalities in the community	Reducing health inequalities in the community: Definitely	Reducing health inequalities in the community: To some extent	Reducing health inequalities in the community: Not at all	Reducing health inequalities in the community: Not sure
Supporting residents to adopt healthier lifestyles	Supporting residents to adopt healthier lifestyles: Definitely	Supporting residents to adopt healthier lifestyles: To some extent	Supporting residents to adopt healthier lifestyles: Not at all	Supporting residents to adopt healthier lifestyles: Not sure
Preventing ill-health and reducing the incidence of chronic conditions	Preventing ill-health and reducing the incidence of chronic conditions: Definitely	Preventing ill-health and reducing the incidence of chronic conditions: To some extent	Preventing ill-health and reducing the incidence of chronic conditions: Not at all	Preventing ill-health and reducing the incidence of chronic conditions: Not sure
Improving the mental well-being of local people	Improving the mental well-being of local people: Definitely	Improving the mental well-being of local people: To some extent	Improving the mental well-being of local people: Not at all	Improving the mental well-being of local people: Not sure