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Business Survey Warranty

What is your name?

Please tell us the name of the organisation you work for?

How positive do you think the consumer perception of the motor industry is?

How important are the following benefits of Motor Ombudsman accreditation to you / to your organisation?

Space Cell	1 - Not at all important	2	3	4	5 - Very important
Less reliance on goodwill to resolve disputes	Less reliance on goodwill to resolve disputes: 1 - Not at all important	Less reliance on goodwill to resolve disputes: 2	Less reliance on goodwill to resolve disputes: 3	Less reliance on goodwill to resolve disputes: 4	Less reliance on goodwill to resolve disputes: 5 - Very important
Keeping consumers loyal to the brand, repeat business	Keeping consumers loyal to the brand, repeat business: 1 - Not at all important	Keeping consumers loyal to the brand, repeat business: 2	Keeping consumers loyal to the brand, repeat business: 3	Keeping consumers loyal to the brand, repeat business: 4	Keeping consumers loyal to the brand, repeat business: 5 - Very important
Regular webinars and insights about the types of disputes we see	Regular webinars and insights about the types of disputes we see: 1 - Not at all important	Regular webinars and insights about the types of disputes we see: 2	Regular webinars and insights about the types of disputes we see: 3	Regular webinars and insights about the types of disputes we see: 4	Regular webinars and insights about the types of disputes we see: 5 - Very important
Having an independent body to adjudicate on disputes	Having an independent body to adjudicate on disputes: 1 - Not at all important	Having an independent body to adjudicate on disputes: 2	Having an independent body to adjudicate on disputes: 3	Having an independent body to adjudicate on disputes: 4	Having an independent body to adjudicate on disputes: 5 - Very important
Customer Service Committee meetings	Customer Service Committee meetings: 1 - Not at all important	Customer Service Committee meetings: 2	Customer Service Committee meetings: 3	Customer Service Committee meetings: 4	Customer Service Committee meetings: 5 - Very important
Preventing lengthy court cases	Preventing lengthy court cases: 1 - Not at all important	Preventing lengthy court cases: 2	Preventing lengthy court cases: 3	Preventing lengthy court cases: 4	Preventing lengthy court cases: 5 - Very important
Increase in customer satisfaction	Increase in customer satisfaction: 1 - Not at all important	Increase in customer satisfaction: 2	Increase in customer satisfaction: 3	Increase in customer satisfaction: 4	Increase in customer satisfaction: 5 - Very important
A consistent high quality resolution to disputes	A consistent high quality resolution to disputes: 1 - Not at all important	A consistent high quality resolution to disputes: 2	A consistent high quality resolution to disputes: 3	A consistent high quality resolution to disputes: 4	A consistent high quality resolution to disputes: 5 - Very important
Amicable solutions to consumer issues	Amicable solutions to consumer issues: 1 - Not at all important	Amicable solutions to consumer issues: 2	Amicable solutions to consumer issues: 3	Amicable solutions to consumer issues: 4	Amicable solutions to consumer issues: 5 - Very important
Protecting your brand image	Protecting your brand image: 1 - Not at all important	Protecting your brand image: 2	Protecting your brand image: 3	Protecting your brand image: 4	Protecting your brand image: 5 - Very important
Cost savings from avoiding legal fees	Cost savings from avoiding legal fees: 1 - Not at all important	Cost savings from avoiding legal fees: 2	Cost savings from avoiding legal fees: 3	Cost savings from avoiding legal fees: 4	Cost savings from avoiding legal fees: 5 - Very important
A holistic approach to dispute resolution that covers warranty companies and garages, dealers, and OEMs	A holistic approach to dispute resolution that covers warranty companies and garages, dealers, and OEMs: 1 - Not at all important	A holistic approach to dispute resolution that covers warranty companies and garages, dealers, and OEMs: 2	A holistic approach to dispute resolution that covers warranty companies and garages, dealers, and OEMs: 3	A holistic approach to dispute resolution that covers warranty companies and garages, dealers, and OEMs: 4	A holistic approach to dispute resolution that covers warranty companies and garages, dealers, and OEMs: 5 - Very important

Are there any other benefits of accreditation to TMO that you would like to mention?

What are the top benefits of the Customer Service Committee meetings?

Please rank the following benefits in order.
Order the items from the following list. First select an item with the spacebar to show a menu of possible ranking positions. Next, click a ranking position to order it in the ranked list. Note the menu will display more ordering options as you add items to the ranked list.

Raising your personal profile
Hearing from other Code members
Networking
Insights from TMO about the cases
Hearing updates/news from TMO
Industry updates such as new legislation, developments

How would you prefer the committee meetings to be conducted?

Please choose and rank up to three methods of how you would like us to conduct future meetings.
Order the items from the following list. First select an item with the spacebar to show a menu of possible ranking positions. Next, click a ranking position to order it in the ranked list. Note the menu will display more ordering options as you add items to the ranked list.

Face to face at the TMO Head Office (in London)
Face to face at a location outside of London
Remote / online only
Hybrid (both online and face to face)
One face to face meeting a year, with the rest online.

Would you be happy to host a committee meeting at your offices?

Do you have any comments about the committee meetings?

What is your view about how often TMO communicates with you?

Eg. Circulars, newsletters, webinar invites (excluding any communications specific to any disputes you may have)

Do you have any comments about the way that we communicate with you?

Is there anything different you’d like to see from us, from a communications point of view?