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Communications Survey: Independent Redress Mechanism of the Green Climate Fund

Communicating to ensure accountability

The Independent Redress Mechanism (IRM) is working to improve its communication. Our aim is to ensure that the Green Climate Fund (GCF)'s response to climate change benefits and protects all populations involved. To do so, we must ensure our messages arrive and are understood.

Therefore, we are interested in gathering general feedback and information about your access to and communication with the IRM to better tailor our content and enhance your experience in relation to our sites. Please take the time to complete this confidential questionnaire.

Your opinion is key for us!

1. Which gender do you identify with? (Optional. This information is collected to improve our responsiveness. The responses received will be kept strictly confidential.)

2. What is your age?

Space Cell	20-30	31-40	41-50	51-60	over 60
Age	Age: 20-30	Age: 31-40	Age: 41-50	Age: 51-60	Age: over 60

3. How well do you know the Independent Redress Mechanism (IRM) of the Green Climate Fund? *This question is required.

4. How does the information about the Green Climate Fund reach you? Select all that apply: *This question is required.

Through work colleagues and/or professional networks
Its website
Its social media channels - Please specify which one Please enter an 'other' value for this selection. * This question is required.
Articles in media
Other - Specify Please enter an 'other' value for this selection. * This question is required.

5. How does the information about the Independent Redress Mechanism (IRM) of the Green Climate Fund reach you? Select all that apply: *This question is required.

Through work colleagues and/or professional networks
Its website
Its social media channels - Please specify which one Please enter an 'other' value for this selection. * This question is required.
Articles in media
Other - Specify Please enter an 'other' value for this selection. * This question is required.

6. Tell us in your own words, what does the IRM of the Green Climate Fund do?

7. What type of information about the IRM is most relevant for you? Select 3:
*This question is required.

The strategies and plans for the near future (next 3 years)
IRM services, functions, and policies
IRM inner work: team members, processes, work system
Current communication activities, including outreach sessions, workshops, and capacity building trainings
Case studies: open cases and their evolution, lessons learned
General information about accountability/redress mechanisms
Green Climate Fund projects and programmes, not only the open cases, and general information about efforts against climate change
Partnerships and community of practice with other redress and accountability mechanisms

8. How do you normally access the internet and other social media such as facebook, twitter etc,? Select all that apply: *This question is required.

Mobile phone
Tablet
Desktop or laptop PC
I don’t have a social media account.

9. If you use social media, what social media platforms do you use? Choose three that apply according to the frequency of use.
*This question is required.

10. If you use social media, how long do you spend on social media on an ordinary day? Tip: For mobile users, you can check your app usage duration in your phone settings. *This question is required.

11. What will make you engage in the IRM’s social media post/content (i.e., Like/React, Comment, Share/Retweet, Send via Direct Messaging)? Select all that apply: *This question is required.

When it is relevant to my work. - Please briefly describe your industry or line of work. Please enter an 'other' value for this selection.
When it is relevant to my social network. ( Special interest groups, colleagues, industry peers)
When it interests me at a personal level.
Other - Specify Please enter an 'other' value for this selection. * This question is required.
Not applicable

12. On a scale of 1-5 (5 being Highest), how important is social media in communicating IRM’s work and mandate? *This question is required.

Space Cell	1	2	3	4	5
Importance of social media in communicating IRM’s work and mandate	Importance of social media in communicating IRM’s work and mandate: 1	Importance of social media in communicating IRM’s work and mandate: 2	Importance of social media in communicating IRM’s work and mandate: 3	Importance of social media in communicating IRM’s work and mandate: 4	Importance of social media in communicating IRM’s work and mandate: 5

13. If you want, you can provide us with your name and organization and any other information you wish or feel is relevant.

Many thanks for your valuable input - we really appreciate your time and efforts in filling out this survey. We will take your feedback into account when planning our communications with you.

If you have any further questions, please contact us at irm@gcfund.org