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Operator future needs for BSS managed services

 STL Partners is conducting a telecoms operator survey to understand how new technologies and the changing role of the operator, are impacting attitudes and requirements for BSS systems, as well as purchasing decisions and the use of outsourcing.

All responses will be completely anonymised and, as a thank-you for taking part in the survey, we will share a summary of the results. If multiple individuals from your organisation fill it out, we will also share anonymised raw data from all responses so you can compare perspectives.

We are also carrying out an interview programme to explore these issues in more detail. To participate, please get in touch with tilly.gilbert@stlpartners.com who is leading the research.

All questions are optional - answer what you can!
 
1. Which of the following best describes your company's aspiration?
2. What are your core drivers for changing your BSS systems? Please rank options below from most important to least, with 5 being very important and 1 being not very important.  Note: for the following table each column is restricted to a single answer across all rows.
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3. How important are the following criteria when you are selecting a third-party provider to buy BSS products or services from? Please select the top three criteria.
4. How do you believe the following major trends will affect your BSS buying criteria and preferences?

Technology trends
Space Cell This will not impact our BSS buying criteriaThis will lead us to want to outsource the management of our BSS solutions moreThis will lead us to want to manage more of our BSS solutions internally?Other (please specify below)
Cloudification (Network & IT systems)
AI and automation
5G and IoT
5. Market trends
Space Cell This will not impact our BSS buying criteriaThis will lead us to want to outsource the management of our BSS solutions moreThis will lead us to want to manage more of our BSS solutions internallyOther (please specify below)
Covid-19
Entering a new market/engaging with new ecosystems
8. What capabilities are most important to you when considering BSS managed services solutions over a product vendor, or managing internally? Please select the top three capabilities.
10. When it comes to legacy environments, would you consider a competing vendor to take over and manage the existing stack (which may contain components that belong to a different vendor), if you had no intentions of swapping out the legacy technology?
 
11. What barriers do you face when you are looking to outsource BSS managed services? Please rank options below from most important to least, with 5 being the most important and 1 being the least important. Note: for the following table each column is restricted to a single answer across all rows.
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12. Do you rely upon your partners to help build a business case for managed services or do you create your own?
13. In general, is the CFO a driver or inhibitor of the use of managed services within BSS?
14. Would you say you are more of a capex or opex driven organisation when it comes to implementing BSS solutions? How has this been historically, and how do you see this changing in the future?
Space Cell HistoricallyCurrentlyExpectation for the future
CAPEX driven
OPEX driven
Neutral
Cannot comment
Is this the preferred duration?
16. How would you rank the following companies in terms of their managed services offerings, particularly regarding consulting work and the capabilities that the managed services provider brings? Please move your top choice to the top.

Please only rank the companies that you are familiar with. Order the items from the following list. First select an item with the spacebar to show a menu of possible ranking positions. Next, click a ranking position to order it in the ranked list. Note the menu will display more ordering options as you add items to the ranked list.
19. This research is being independently undertaken by STL Partners and sponsored by CSG - what are your impressions of them: